Crossbar FAQ

The first time you register a participant, you will be able to invite ( via email ) an additional spouse or guardian of that participant. This will allow for all guardians to receive communications & schedules and it will allow for split payments, the ability for 2 or more guardians to submit payment for a program.

I AM THE REGISTERING PARENT - HOW DO I ADD SPOUSES, STEP-PARENTS, GRANDPARENTS TO MY CHILD(REN)’S REGISTRATION SO THEIR FAMILY CALENDAR HAS THEIR SCHEDULE?

1. Log on (must be the registering parent) 
2. Select ACCOUNT (upper left corner)
3. Select PARTICIPANTS on the left hand side 
4. Select "View Details" next to your player's name 
5. On this screen is a Link "+ ADD ACCOUNT". Click on this link.
6. Add the parent's email address and select ADD ACCOUNT
7. If the parent already has an account, they will be added immediately.
8. If the parent does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The parent will be added once they have created their account.
9. Parents associated with the child can check to see who has been added by following steps 1 thru 4 at any time.

HOW DO I MAKE SURE I RECEIVE EMAILS?:

1. Make sure your profile settings are set to receive emails from your organization.
2. If your organization has sent an email and you haven't received it, check your SPAM folder.
3. If the email is not in your SPAM folder, log in to the email provider's website. The spam folder often doesn’t completely sync to other apps such as Apple Mail or Android email apps.
4. If you have recently updated your email, you MUST follow the instructions in the verification email to verify the new email. You will NOT receive any emails until it is verified.
5. Lastly, be sure that you have notifications@yourcluburl.com and accounts@crossbar.org in your email contacts. Email providers generally do not send email to SPAM folders if coming from a known email contact.